Customer relationship management(CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

B24 e Solutions provide CRM applications developed on core Open Source Languages(PHP) as well as following Open Source Tools:

Sugar CRM: Sugar Open Source enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide.

vTiger CRM: vtiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses. vtiger CRM provides a complete set of CRM capabilities, such as

• Sales force automation
• Customer support & service
• Marketing automation
• Inventory management
• Activity management
• Security management
• Calendaring
• E-mail integration